Rephrase took the time to understand the bespoke challenges ComXo faced historically when using Salesforce. From this, they were able to effectively outline solutions to help us address these issues and also support us in constructing a plan to implement said solutions. Rephrase was able to provide training days across our departments to instil knowledge and best practice; provide ad-hoc additional assistance via email, telephone and WebEx; and also provide the tools and capability to continue this project ourselves. With Rephrase’s help, our usage of Salesforce has improved dramatically and we are determined to continue in this manner to ensure our CRM system becomes our reliable single point of truth.
Tony May, Director of Client Services