What Clients Have Said About My Work

Rephrase were instrumental in our implementation of Salesforce. We went from a manual to a digitised process, whereby all our key sales documents are now produced via Conga composer in Salesforce. We could not achieved this transformation without the invaluable knowledge, project management and delivery Rephrase were able to offer as our developer and implementation partner.

Fraser MacKay, Commercial Director FEC Heliports Worldwide Ltd

"Rephrase took the time to understand the bespoke challenges ComXo faced historically when using salesforce. From this, they were able to effectively outline solutions to help us address these issues and also support us in constructing a plan to implement said solutions. Rephrase was able to provide training days across our departments to instil knowledge and best practice; provide ad-hoc additional assistance via email, telephone and WebEx; and also provide the tools and capability to continue this project ourselves. With Rephrase’s help, our usage of salesforce has improved dramatically and we are determined to continue in this manner to ensure our CRM system becomes our reliable single point of truth."

Tony May, Director of Client Services, ComXo

“Star Trac engaged Rephrase to carry out an audit of our Salesforce system, identify areas that needed improvement and make recommendations on the best way to proceed. We found Rephrase to be efficient and thorough and the report they provided has given us an external view of our system and helped us see the wood for the trees. We are working through the improvements highlighted in the report and deriving greater benefit from Salesforce as a result. We would recommend the Rephrase audit service to companies in need of a comprehensive Salesforce review.”

John Gamble, Managing Director of Europe, Middle East & Africa, Star Trac

“Rephrase stood out from the competition in terms of being able to demonstrate that they talked our language and understood our business and our salesforce requirements.”

Nick Spencer, Managing Director, Arjun Infrastructure Investments

“Working with Rephrase was an absolute pleasure. We had really tight timescales and a complicated landscape and Rephrase were able to work within our timelines and support us with additional issues outside of scope to allow us to deliver on time and budget on this project. Rephrase are a fantastic asset to any project!

International education organisation, Salesforce Solution Architect

"Working with Rephrase was an absolute pleasure. We had really tight timescales and a complicated landscape and Rephrase were able to work within our timelines and support us with additional issues outside of scope to allow us to deliver on time and budget on this project. Rephrase are a fantastic asset to any project!"

Lucy Hearn, Global Channel Marketing Lead, Nominet

We reached out to Rephrase to help us with some external management information automation using the Nintex Drawloop product. From day one of the engagement, I had the utmost confidence they would deliver the solution we needed. They actually exceeded this and with their expertise made recommendations to enhance the solution further. The solution was delivered on time and communication throughout was excellent. What was once a 3-day manual task is now completed in 2 hours.

John Slator, Head of Data and Insights, Concern: the mental health and wellbeing group

"Rephrase are one of the best consulting partners I have dealt with in my professional career. They have a pragmatic approach, are not afraid to challenge thinking or make suggestions for how to better improve a system or workflows, and importantly know the SalesForce product inside out. I cannot recommend them highly enough"

Philip Large, Head of IT & Cyber Security, Xodus Group

“We reached out to Rephrase to help us with some management information automation. What was once a 3-day manual task is now completed in 2 hours.”

John Slator, Head of Data and Insights, Concern: the mental health and wellbeing group

“The information extracted from the system is providing instant answers to important questions and this is helping the management team measure the effectiveness and impact of the Programme. These insights have led to significant Programme re-designs and greater clarity of job roles within the team.”

Josh MacAllister, Founder and CEO, Frontline

"The introduction of Salesforce as the primary recruitment tool for my team has proven to be a fantastic decision. We have benefited significantly from the functionality of Salesforce, with its automated processes serving as the catalyst for the team’s improved efficiency. Through its clear views and reporting devices, Salesforce has ensured that we can focus on important recruitment activities related to pipeline management, an area that we previously were unable to track.”

Richard Miles | Senior Recruitment Manager | Ark Teacher Training Recruitment

“Rephrase have been a thorough, reliable, trustworthy and highly efficient Salesforce implementation partner. They were very effective at analysing our requirements, understanding the way in which we work and communicating throughout with attention to detail and focus. As a result, our Salesforce solution has exceeded all our expectations and we’re on the way to becoming more efficient and effective.”

Tess Young, Director of Operations, The Cares Family

“We asked Rephrase to implement a Salesforce solution for us across diverse teams within Ark in mid-2014. We are very happy with the service they provided and the results they helped us achieve. By moving across to the Salesforce platform, Ark has greatly reduced its reliance on piles of paper and ad hoc spreadsheets, replacing these with a centralised source of data. We have also cut out many manual data capture processes and reduced the admin burden within the organisation which is saving significant amounts of time for our staff. It was a complex job with multiple stakeholders, and Rephrase handled both delivery and project management in a way that minimised work for Ark. We would gladly work with them again.”

Joshua Perry, Director of Programme Support, Ark Schools

“Rephrase managed the Clore Social Leadership Programme’s adoption of its first CRM system, Salesforce, beginning in March 2014. We have been highly impressed by the Rephrase team’s dedicated commitment to the design, implementation and support of the system throughout. They collaborated with various members of the Clore Social team to understand the organisation’s needs throughout a typical programme year and designed solutions using his obvious knowledge of Salesforce and third party applications. Rephrase has created processes for a variety of complex needs. This includes inputting data from an externally hosted website and developing a secure method to monitor the release of bursary payments. The various elements of the system he has designed interlink wherever possible, providing a much fuller picture to our users. They also hosted training sessions to give members of the team a greater working understanding of how to use two third party applications - Conga Conductor and Form Assembly and tailored these sessions to the levels within the team very carefully and balanced background knowledge with practical tips. The Rephrase post-implementation support has been greatly valued and has helped the team incorporate Salesforce successfully into their daily working life. Rephrase are flexible in the type of support given to the team, including scheduled conference calls, face-to-face meetings, online tutorials and, via a ticketing system which allows the team to log queries and have access to all correspondence history. Rephrase’s availability has been very reassuring especially when trialing out new parts of the system for the first time and working through glitches. The team are confident in recommending Rephrase and imagine they will approach other projects with the same level of commitment and thought.”

Ralph Kennedy, Operations Manager, Clore Social Leadership Programme

"We have not only saved a huge amount of time by reducing manual data entry, we also have a quicker insight into the number of appeals we are receiving and can quickly produce reports and comparative graphs on the data held by Salesforce."

Catrin Pinheiro-Torres, Information Analyst & Admissions Officer, Ark Schools

"Salesforce has become an integral part of the governance team?s working practices, transforming how we hold and analyse our data. As well as enabling our team who are based in four cities to work together effectively as the database is ?in the cloud?, it has freed up our time for us to focus on additional projects by releasing us from administrative tasks."

Anna Machin, Governance & Compliance Manager, Ark Schools

"Rephrase designed and built a Salesforce solution that replaced an unwieldy and ever growing mountain of Excel spreadsheets that were making it increasingly difficult to manage our data and deliver our services.

Now that we have an efficient database system that streamlines our processes and automates our time consuming repetitive tasks, we are operating more effectively than ever before.

Consequently, we have been able to expand our network of schools and engage with thousands of young people with the aim of providing them with suitable work placements and other employability training.

We have found Rephrase to be easy to work with. They have a knack for finding simple, practical solutions."

Arabella Duffield, Trustee, Access Aspiration

"We looked at a number of different CRMs when we were introducing this into the business and Salesforce at the time offered the best solution. Salesforce was the only system that was able to be customised so that it aligned with our business processes. We have a customer helpdesk that handles new business transactions and via salesforce we are able to pass these directly to the business development team who are field based.

As a manager of the business I am able to track in real time the level of business being conducted by each colleague and monitor their activity levels, outstanding opportunities and success of marketing campaigns.

Continued development of the system with Rephrase has enabled us to recently introduce paperless contracts that can either be completed in front of clients via a mobile tablet or via email directly to the decision maker. Salesforce unlike other systems has a number of different add on links to external programs which means a ?one-size fits all? solution does not have to be adopted.

Andrew Beighton, Commercial Waste & Recycling Business Manager, Nottingham City Council